1. When we refund
Every purchase is covered by a 30-day money back guarantee for valid problems. That means, within 30 days of your order:
- A plugin won't install or activate through the VocalEssential Hub, and we can't fix it with you.
- A preset or Vault file is missing, corrupted or isn't the one you paid for.
- You were charged twice for the same thing.
- The product doesn't do what its page says it does.
Most problems are fixed in one email. If we can't fix it, we refund it to your original payment method.
2. When we don't
Digital files can't be returned, so we don't refund a change of mind once a preset has been downloaded or a plugin has been activated. Plugins don't support Pro Tools (there is no AAX version), and every preset page lists the DAWs it works in, so check yours before you buy.
3. Pro and VocalGlass packs
Pro is $19 a month for all 18 plugins. VocalGlass artist packs are $5 a month or $20 once, and don't need Pro or the Suite.
Cancel any time at vocalessential.com/account. Your Pro plugins lock as soon as you cancel and you won't be charged again. We don't refund partial months, but the 30-day guarantee above still covers anything that's broken.
4. How to ask
Email shop@vocalessential.com from the email you checked out with. Include your order number and a line on what went wrong (a screenshot helps). We reply within one business day.
5. Contact
Vocal Essential LLC, Sacramento, California. shop@vocalessential.com.